Raffertys Internet Privacy Policy
Introduction
Raffertys Resort Pty Limited and its group of related companies (“Raffertys”) is committed to exceeding the expectations of our guests and creating great experiences. In order to do that, Raffertys collects information on our website so that we can provide products and services, process bookings and tailor your experience to your preferences.
Our guests’ privacy is of paramount importance to Raffertys so we are dedicated to ensuring the privacy and security of all information collected.
Our Privacy Policy below outlines the information collection practices utilised by Raffertys, how that information is used and the choices you can make about the way the information you provide to us is collected and used.
Raffertys is bound by the National Privacy Principles, as set out in the Privacy Act 1988 (Cth), and amended from time to time.
Kinds of personal information held, manner and purpose of collection
In visiting this website, you may be asked to provide various types of personal information including, but not limited to, details such as your name, contact details, date of arrival/departure, and information about your likes and dislikes.
In this Privacy Policy, reference to contact details may include any combination of information such as your address details, email address, and telephone numbers. Credit card details include your credit card number, expiry date, type of card, name on card, and cvc.
When making payments online for accommodation bookings and other services, your credit card details will be requested, as well as your mailing address.
In some circumstances, we may collect sensitive information from you, such as information regarding your health. This is simply to assist us in providing you with specialised services where required (such as disability access). When making bookings on our website, we may ask for your date of birth, to verify that you are of legal age.
Information is usually collected directly from you through use of forms, emails, response devices or other methods. and is used to confirm reservations, process payments, answer enquiries and requests for information, address your specific needs, provide you with information and updates regarding our business and help us to deliver a better service to you. Information can also be automatically collected through web technologies.
Categories of information collected
Information collected on this website can be categorised as follows:
Requests for information
If you make a request for information on our products and services, accommodation, packages, functions and conferences, real estate and property management services, employment and general enquiries, we will ask for your name and contact details so that we may address your query.
Making reservations
When making a reservation on the website, we will request your name and contact details, as well as details of your stay such as arrival and departure dates and room type preference. To process the payment, we will request your credit card details.
Sweepstakes and Contests
From time to time, Raffertys may run sweepstakes and contests with a range of prizes on offer. We ask participants to provide their contact details so that they may be contacted in connection with the sweepstake or contest.
You will always be given the choice to receive other marketing material and updates before entering any sweepstakes or contests. If you tick the consent check box on the entry form, Raffertys may use your details to contact you regarding other promotional and marketing purposes, or forward these details to third parties for marketing and promotional use.
By accepting the prize of the sweepstake or contest, the winner agrees that their name, locality, and/or photo may be used for promotional and advertising use without additional permission.
Contacting us by email
If you send an email to the address provided on our website, we may store such information as your email address and content of the email and use this in composing our reply. The entire correspondence, including our response, may be used for training and review purposes, to improve our procedures and customer relations.
Online surveys
On occasion, Raffertys may collect information via online surveys to help us analyse and report on the effectiveness of our websites, marketing and promotions, advertising and other types of communications. Participation in these surveys is always voluntary and, where practicable, anonymous. Information we may collect when you participate in an online survey may include your name, address details and email address, as well as personal preferences relating to the survey’s subject matter. Personally identifiable information collected for this purpose will never be shared with third parties.
In conducting surveys, cookies may be used by Raffertys to control focus groups and ensure that users do not participate in the same survey twice.
Employment
If enquiring about or applying for a job with Raffertys online, you may be asked to provide your name, contact details, and details of the position for which you are applying. You may also be able to attach your resume, containing additional personal information.
Registion for updates and newsletters
You may be given the option to register for regular updates and newsletters by registering on the website or ticking the consent check box when providing your personal details for other reasons. Details collected include your name and contact details. You may voluntarily provide your birth day and month so that we may personalise future offers.
Storage and security of personal information
Raffertys strives to protect your personal information from misuse, loss, unathorised access, modification and disclosure. Your personal details are stored in our systems and only authorised employees, with full understanding of the confidential nature of the information, are permitted access.
When your credit card details are transmitted over the Internet, they are protected using Secure Socket Layer (SSL) encryption. These details are protected at all times and are only used to purchase of goods or services for which explicit consent is given by you. These details are not used for any other purpose and will never be provided to any unauthorised third parties.
Third party websites accessed via links on our website have their own security measures. We encourage you to enquire about their security measures before providing personal information.
Accessing, reviewing and altering records containing personal information
Raffertys will, on request, provide access to the personal information we hold about you, unless an exception under the National Privacy Principles applies, in which case, reasons for the denial of access will be provided. Raffertys may recover from you reasonable costs associated with accessing and supplying the information.
If you discover that any information we hold about you is inaccurate, incomplete or out-of-date, please send your request for correction to our Privacy Officer and we will take reasonable steps to correct the information. Please note that we may require further identifying documentation from you in order to process your request, in the interests of protecting the privacy of all our visitors.
Collection of information through web technology – ‘cookies’
Cookies are pieces of electronic information, transferred from our web pages to your hard drive for record-keeping and session management. They are used to store information about your computer, information on how you visit and access our web pages, your preferences, IP address and any user names and passwords used. Our website may be managed by another company who may track and collect this above information on our behalf.
Cookies in themselves do not personally identify you, only your computer. The use of cookies is an industry standard and many websites use them to provide useful features to their visitors.
We use cookies to track areas of the website most popular to our visitors and to continuously improve the services we provide on our website and help to target them to the individual visitor.
You may choose to accept or deny cookies through your browser options. However, while this does not affect your ability to browse our website, rejection of cookies may impact your ability to perform certain transactions. Please remember that your decision to accept or deny cookies is different from your decision to receive updates and offers from us.
Sharing information collected on the website with third parties
We may share information amongst our family of companies as well as selected third parties. These authorised third parties may be contractors, such as mailing houses or printing companies, who provide goods or services to Raffertys. We may also disclose your personal information to third parties, such as credit card companies, for the purpose of completing your transaction with us.
These third parties are also bound by National Privacy Principles and are prohibited by us from using your personal information except for the explicit purpose for which it is provided.
We will also disclose personal information if we are required or authorised by law. We may also disclose information if we believe it is reasonably necessary to assist an enforcement body or to prevent, detect or investigate any breaches of the law, and to assist in preventing threats to individual or public health and safety.
Removal from our lists
If you no longer wish to receive email updates and offers from Raffertys, please inform our Privacy Officer in writing and provide details of your name and the email or mailing address you wish to have removed from our databases.
If you request to be removed from our electronic mailing lists, you may receive one final confirmation email once your request has been processed.
Raffertys contact details
You may wish to contact Raffertys with any questions, concerns or comments about the privacy, security and accuracy of your personal information.
Please direct all communications regarding our Privacy Policy to our General Manager as follows:
Raffertys Resort Pty Limited
1 Wild Duck Drive, via Raffertys Road
CAMS WHARF NSW 2281
Phone: +61 2 4972 5555
Fax: +61 2 4972 5253
Email: davidc@raffertysresort.net
This Privacy Policy was last updated on 5 September 2006. Raffertys recommends that visitors visit this page periodically, as this Prviacy Policy may change from time to time.